THURSDAY, SEPTEMBER 5, 2002 |
| 8:30 |
Registration
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| 9:00 |
O P E N I N G
Prof. Dr. Georg Herzwurm, QFD Institut Deutschland e. V. (Germany) |
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| 9:30 |
K E Y N O T E
Efficiency and effectiveness of working methods
Prof. Dr. Udo Lindemann, TU Munich (Germany) |
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| 10:30 |
Coffee Break |
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TRACK A
QFD and Strategy
Chair: Prof. Dr. W. Pietsch |
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TRACK B
QFD and Customer Orientation
Chair: Prof. Dr. G. Herzwurm |
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TRACK C
QFD in Product Development
Chair: Dr. R. Herb |
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| 11:00 |
A1: Strategic QFD:
Where to now?
Dr. Robert B. Hunt, Fernando Xavier
Macquarie University’s Graduate School of Management (Australia) |
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B1: Customer oriented product development of Medical Tomography Equipment
Dr. Robert Krieg, Siemens AG (Germany) |
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C1: How to balance QFD and the efficiency of the New Product Development process: experiences and practices from the field
Giuseppe Stabilini, Bocconi University (Italy) |
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| 11:45 |
A2: Innovation Journey
Ralf Rummelsberger, Siemens AG (Germany) |
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B2: Weighted Average Score of Customer Needs as Critical Input for QFD
Verónica González, ITESM (Mexico) |
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C2: Target setting for complex products in the early development stages: case study BMW
Steffen Köberlein, Alexander Mayer, BMW AG (Germany) |
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| 12:30 |
A3: Using Comprehensive QFD Including Function, Reliability and Cost as the Backbone for a Design For Six Sigma Strategy
Stefan Schurr, Qualica Software (Germany) |
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B3: Application of QFD for improvement of product and process in Pakistani organisations
Tariq Ahmed Khan,
Indus Motor Company (Pakistan)
Irfan Aziz Qureshi,
Pakistan Tobbaco Co. Ltd (Pakistan) |
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C3: An Application of QFD Method to Strengthen Product Development System of a Small Initiating Firm in Internet Mobile Technology
Lin Chih Cheng, Fed. University of Minas Gerais (Brazil) |
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| 1:15 |
Lunch |
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TRACK D
QFD Methods
Chair: Prof. Dr. W. Pietsch |
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TRACK B
QFD and Customer Orientation
Chair: Prof. Dr. G. Herzwurm |
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TRACK E
QFD Approach
Chair: Dr. R. Herb |
| 2:30 |
D1: QFD – A Method for Describing a Process?
Dr. Klaus Bischoff
Photo Print Electronics (Germany) |
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B4: The relationship between service quality, customer satisfaction and customer loyalty using House of Quality and Logistic Regression
Youngjoon Park, ETRI (South Korea) |
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E1: The Role of QFD in Innovative Design Methodology named "DFACE"
Kunio Noguchi, Toshiba (Japan) |
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| 3:15 |
D2: Effect of using Fuzzy Trapezoidal Numbers for Weighting Scale in QFD
Seyed Hossein Iranmanesh
Amikabir University of Technology (Iran) |
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B5: QFD-Method Integration in tensor concept of collective intellect support system for compact product organisation
Dr. Dmitry Svirsky, Vitebsk State Technological University (Belarus) |
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E2: Development of a Quality Management System by integrating ISO 9001 and QFD: a proposed Model
Jose Celso Sobreiro Dias, FEOB (Brazil), Paulo Augusto Cauchick Miguel, Methodist University of Piracicaba (Brazil) |
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| 4:00 |
Coffee Break |
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| 4:30 |
K E Y N O T E
QFD and Design for Six Sigma: A Quality Product Development System
Glenn Mazur, North American QFD Institute (USA) |
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| 5:30 |
Break |
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| 6:00 |
Mitgliederversammlung QFD-Institut Deutschland e.V. |
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| 8:00 |
Akao Prize Dinner |
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FRIDAY, SEPTEMBER 6, 2002 |
| 8:45 |
O P E N I N G
Prof. Dr. Georg Herzwurm, QFD Institut Deutschland e. V. (Germany) |
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| 9:00 |
K E Y N O T E
QFD and Knowledge Management on Health Care Service
Prof. Dr. Yoji Akao, Asahi University (Japan)
QFD-ID Innovation Award 2002 Ceremony |
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| 10:00 |
Coffee Break |
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TRACK H
QFD and other Methods
Chair: Dr. R. Herb |
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TRACK I
QFD Case Studies
Chair: Prof. Dr. W. Pietsch |
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TRACK J
QFD and IT
Chair: Prof. Dr. G. Herzwurm |
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| 10:30 |
H1: Small QFD / FMEA - Using QFD technologies to link consumer complaints to failures out of FMEA
Dr. Kerstin Kosche,
Electrolux Group Germany (Germany) |
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I1: QFD for service industries Machinery Maintenance
Mansour Ahmadi,
NIOC-ER (Iran) |
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J1: Development of a Web-based QFD Tool
Yunarso Anang and other.Yamanashi University (Japan) |
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| 11:15 |
H2: ProQEngineering: specification engineering with SCIO integrates FMEA and QFD
Michael Gadau, Plato AG (Germany) |
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I2: QFD and reengineering of New Product Development process: the Tetra Pak experience
Chiara Pergola,
Tetra Pak Carton Ambient S.p.A.(Italy) |
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J2: Combinatory Metrics for Software Development
Dr. Thomas Fehlmann, Euro Project Office (Switzerland) |
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| 12:00 |
H3: Application of Quality Tables in the quality planning process -
A pragmatic approach to introduce QFD into a company
Dietmar Zander,
Volkswagen AG (Germany) |
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I3: Application of QFD to the design and production of Persian hand-made carpets
Ali Ahmadi, University of Yazd (Iran) |
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J3: Measuring e-strategy alignment and e-risk using QFD
Declan Wainwright, Wainwright Consulting (Scotland)
David Herbert, University of Stirling (Scotland) |
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| 12:45 |
Lunch |
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TRACK K
QFD in Special Applications
Chair: Dr. R. Herb |
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TRACK I
QFD Case Studies
Chair: Prof. Dr. W. Pietsch |
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TRACK J
QFD and IT
Chair: Prof. Dr. G. Herzwurm |
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| 2:00 |
K1: QFD supports FDA Regulatory Requirements for developing medical devices
Eberhard Mayer,
Allied Panels (Austria) |
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I4: The Concept composition to the new store plan of the retail trade industry
Prof. Dr. Yoji Akao,
Takeshi Tsuji, Asahi University (Japan)
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J4: Using QFD for IT Project Controlling
Peter Brandenburg, D2 Vodafone (Germany) |
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| 2:45 |
K2: A Analysis of Patient's Questionnaires of Hospital by QFD and Policy Deployment
Daisuke Sakai, Akira Nagata
Asahi University (Japan) |
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I5: Quality Function Deployment: An Application on Textile Knitting Industry
Nilgün Özdil, Serap Dönmez
Ege University (Turkey) |
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J5: E-Learning for QFD
Masanobu Yoshikawa,
Yamanashi University (Japan) |
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| 3:30 |
K3: Logistic Operators in Brazil: Deploying the Quality function
Maria Cleci De Carvalho, Ph.D. Lutheran University of Brazil (Brazil) |
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I6: A Study on the Operational Quality of the Hospital Cleaning
Noriharu Kaneko, Service Quality Management Ltd. (Japan)
Kei Inayoshi, Asahi University (Japan) |
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J6: Using Quality Function Deploy-ment To Improve
The Quality Of Data Models and Database Designs
Daniel Moody,
Norwegian University of Science and Technology, NTNU (Norway) |
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| 4:15 |
Coffee Break |
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| 4:30 |
QFD-ID Innovation Award 2002: Presentation of the Winning Paper |
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| 5:00 |
C L O S I N G
Prof. Dr. Georg Herzwurm, QFD Institut Deutschland e. V. (Germany) |
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