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Tools for QFD

Georg Herzwurm, Stefan Reiß, Sixten Schockert
Customer Oriented Evaluation of QFD-Tools

The following paper "The support of Quality Function Development by the customer orientated evaluation of software tools" is publsihed in: QFD-Institute (Hrsg.): Transactions from the Fifteenth Symposium on Quality Function Deployment and the Ninth International Symposium on QFD '03, December 12-13, 2003 in Orlando, Florida, USA, S.139-158

For many enterprises QFD is a helpful tool for developing new products or services. The complexities of the method are the reason, that merely the House of Quality is made, the application of secondary tables, matrices or tools is neglected. One possibility for improvement is the use of a software tool that simplifies, accelerates and that makes - by a combination of different quality techniques - the work with QFD even more efficient. This essay identifies QFD software tools and reviews them on the basis of customer statements.

» Paper (19 pages) as PDF-document (Size of file: 94 Kilobyte).

Georg Herzwurm, Sixten Schockert, Claudius Weinberger
Customer Oriented Evaluation of QFD-Tools (1997-Version)

The following paper is published in: Proceedings of the Third International Symposium on Quality Function Deployment, October 2-3, 1997, Linköping, Sweden, Vol. 1, S. 309-323.

This paper describes the results of a customer oriented evaluation of QFD software tools. More than 60 QFD practitioners have been asked about their requirements concerning software supporting the QFD process. The result is a list of 27 customer requirements. Considering these criteria a customer satisfaction questionnaire was developed. The QFD users were asked to fill out the questionnaire (importance of the requirements and customer satisfaction) for the software packages they are using.
Moreover the planning of QFD software tool product features by using QFD is presented. The result is a House of Quality of the "perfect" QFD software tool. These product features were used to evaluate the most important QFD software products.

» Paper (15 pages) as PDF-document (Size of file: 73 Kilobyte).

» List of QFD-Tools (only in German) available here.

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