Employing QFD in Supplier
Selection: IT -Project ASP-Software ‘Chefplan
Online’ Heiner Merz, Andreas Helferich, Georg
Herzwurm, Wolfram Pietsch, Peter Brandenburg
8 Seiten
152
KB
Employing QFD in Supplier Selection: IT -Project
ASP-Software ‘Chefplan Online’
Abstract
This paper describes the
successful appliance of QFD methods to select and manage external IT
Service Providers / IT Suppliers within an IT project. On one hand,
realization concepts or technical ideas of the various potential
external IT partners were analyzed, compared and weighted with also
QFD-engineered requirements; on the other hand, QFD methods were also
used to measure, to compare and to weight the IT Service providing
companies themselves – in terms of company reputation, ways
of working, QA, test methods, financial solidity, given warranties,
securities offered and so on. The selection of the most suitable IT
Supplier was based on a traceable, verified and most objective
decision: QFD.