| 1. Keynote Speeches | 1 |
1.1 QFD and Knowledge Management on Health Care Service
Yoji Akao
|
3 |
1.2 Efficiency and Effectiveness of Working Methods
Udo Lindemann
|
13 |
1.3 QFD and Design for Six Sigma: A Quality Product Development System
Glenn H.Mazur | 23 |
| 2 QFD and Strategy |
33 |
2.1 Strategic QFD: Where to now?
Robert A. Hunt, Fernando B. Xavier | 35 |
2.2 Innovation Journey
Ralf Rummelsberger | 51 |
2.3 Design for Six Sigma: Using Comprehensive QFD Including Function, Reliability and Cost as the Backbone for a Design for Six Sigma Strategy
Stefan Schurr, Craig Smith | 57 |
| 3. QFD and Customer Orientation | 71 |
3.1 Customer oriented product development of Medical Tomography Equipment
Robert Krieg | 73 |
3.2 Weighted Average Score of Customer Needs as Critical Input for QFD
Javier Santa Cruz-Ruiz, Francisco Tamayo-Enríquez, Verónica González-Bosch |
83 |
3.3 Application of QFD for improvement of product and process in Pakistani organisations
Tariq Ahmed Khan, Irfan Aziz Qureshi |
89 |
3.4 The relationship between service quality, customer satisfaction and customer loyality using House of Quality and Logistic Regression
Youngjoon Park, Chan-Gyu Kim, Hyoun-Jong Kim, Taeho Kim |
127 |
3.5 QFD-Method Integration in tensor concept of collective intellect support system for compact product organisation
Dmitry Svirsky |
135 |
|
4. QFD in Product Development | 147 |
4.1 How to balance QFD and the efficiendy of the New World Development process: experiences and practices from the field
Enzo Baglieri, Giuseppe Stabilini, Silvia Zamboni | 149 |
4.2 Target setting for complex products in the early development stages: case study BMW
Steffen Köberlein, Alexander Mayer, Stefan Danner | 181 |
4.3 An Application of QFD Method to Strengthen Product Development System of a Small Initiating Firm in Internet Mobile Technology
Lin Chih Cheng, Bruno Augusto Pfeilsticker, Flávio de Aguiar Araújo | 193 |
| 5. QFD Methods | 207 |
5.1 Process QFD, a method for process control
Klaus Bischoff | 209 |
5.2 Effect of using Trapezoidal Fuzzy Numbers for Weighting Scale in QFD
Seyed Hossein Iranmanesh, Mohammad Hossein Salimi | 215 |
| 6. QFD Approach | 223 |
6.1 The Role of QFD in the "DFACE" Process
Kunio Noguchi, Takashi Nakano, Yuji Kyoya | 225 |
6.2 Development of a Quality Management System by integrating ISO 9001 and QFD: a proposed Model
Jose Celso Sobreiro Dias, Paulo Augusto Cauchick Miguel | 233 |
| 7 QFD and other Methods | 245 |
7.1 Small QFD / FMEA Approach - Using QFD technologies to link customer complaints to failures out of FMEA
Kerstin Kosche | 247 |
7.2 Application of Quality Tables in the quality planning process - A pragmatic approach to introduce QFD into a company
Dietmar Zander | 255 |
| 8 QFD Case Studies | 273 |
8.1 QFD for service industries: Machinery Maintenance
Mansour Ahmadi | 275 |
8.2 QFD and reengineering of New Product Development process: the Tetra Pak experience
Chiara Pergola, Simona Borsari, Giuseppe Stabilini | 303 |
8.3 Application of QFD to the design and production of Persion hand-made carpets
Ali Ahmadi, Seyed Hesameddin Zegordi | 329 |
8.4 The Concept composition to the new store plan of the retail trade industry
Yoji Akao, Takeshi Tsuji, Kou Teranishi, Tomohiko Satou | 339 |
8.5 Quality Function Deployment: An Application on Textile Knitting Industry
Nilgün Özdil, Serap Dönmez | 347 |
8.6 A Study on the Operational Quality of the Hospital Cleaning
Noriharu Kaneko, Kei Inayoshi | 363 |
| 9 QFD and IT | 369 |
9.1 Development of a Web-based QFD Tool
Yunarso Anang, Akio Shimizu, Akio Shimizu, Akihide Kitamura, Daisuke Ozawa, Masanobu Yoshikawa, Yoshimichi Watanabe, Shigeru Yamashita, Hisakazu Shindo |
371 |
9.2 Combinatory Metrics for Software Development
Thomas Fehlmann | 377 |
9.3 Measuring e-strategy alignment and e-risk using QFD
Declan Wainwright, David Herbert | 393 |
9.4 Using QFD for IT Project Controlling
Peter Brandenburg | 401 |
9.5 An e-Learning System for QFD and its Software Tool
Masanobu Yoshikawa, Naofumi Takayama, Masao Takeshita, Masahiro Hiramatsu,
Yosuke Yamashita, Yoshimichi Watanabe, Hisakazu Shindo
| 427 |
9.6 Using Quality Function Deployment To Improve The Quality Of Data Models and Database Designs
Daniel L. Moody | 433 |
| 10 QFD in Special Applications | 447 |
10.1 Using QFD to support FDA Requirements throughout the development process of medical equipment
Eberhard Mayer | 449 |
10.2 A Analysis of Patient´s Questionnaires of Hospital by QFD and Policy Deployment
Daisuke Sakai, Akira Nagata, Kozo Koura, Junichi Okuda, Kazuo Asano | 473 |
10.3 Logistic Operators in Brazil: Deploying the Quality Function
Maximiliano Kling, Maria Cleci Martins | 491 |
| Appendix: ISQFD 2002 Programme | 499 |
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