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Georg Herzwurm, Stefan Reiß, Sixten Schockert Customer Oriented Evaluation of QFD-Tools
The following paper "The support of
Quality Function Development by the customer orientated
evaluation of software tools" is publsihed in: QFD-Institute
(Hrsg.): Transactions from the Fifteenth Symposium on
Quality Function Deployment and the Ninth International
Symposium on QFD '03, December 12-13, 2003 in Orlando,
Florida, USA, S.139-158
For many enterprises QFD is a helpful tool for developing new products or services. The
complexities of the method are the reason, that merely the House of Quality is made, the
application of secondary tables, matrices or tools is neglected.
One possibility for improvement is the use of a software tool that simplifies, accelerates
and that makes - by a combination of different quality techniques - the work with QFD
even more efficient. This essay identifies QFD software tools and reviews them on the
basis of customer statements.
»
Paper (19 pages) as
PDF-document (Size
of file: 94 Kilobyte).
Georg Herzwurm, Sixten Schockert, Claudius Weinberger Customer Oriented Evaluation of QFD-Tools (1997-Version)
The article is published in:
Proceedings of the Third International Symposium on Quality Function Deployment, October 2-3, 1997,
Linköping, Sweden, Vol. 1, S. 309-323.
This paper describes the results of a customer oriented
evaluation of QFD software tools. More than 60 QFD practitioners have been asked about their
requirements concerning software supporting the QFD process. The
result is a list of 27 customer requirements. Considering these
criteria a customer satisfaction questionnaire was developed. The
QFD users were asked to fill out the questionnaire (importance of
the requirements and customer satisfaction) for the software
packages they are using.
Moreover the planning of QFD software tool product features by
using QFD is presented. The result is a House of Quality of the
"perfect" QFD software tool. These product features
were used to evaluate the most important QFD software products.
» Paper (15 pages):
PDF file (file size: 73 Kilobyte).
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