How can TRIZ introduce structure into customer requirements? This paper relates TRIZ
concepts to the Kano model: how to identify Kano's qualities from TRIZ analysis of the customer's situation?
Sucess factors of QFD projects
Not every project based on QFD leads to the desired success. This paper describes the results of a multi-firm
benchmarking study. Comparing 16 successful and unsuccessful projects, conclusions can be drawn about the relevant success
factors of QFD projects.
Customer Oriented Evaluation of QFD-Tools
For many enterprises QFD is a helpful tool for developing new products or services. The
complexities of the method are the reason, that merely the House of Quality is made, the
application of secondary tables, matrices or tools is neglected.
One possibility for improvement is the use of a software tool that simplifies, accelerates
and that makes - by a combination of different quality techniques - the work with QFD
even more efficient.