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QFD by TRIZ

Michael Schlueter, Philips Semiconductors, Hamburg, Germany

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Abstract

How can TRIZ introduce structure into customer requirements? This paper relates TRIZ concepts to the Kano model: how to identify Kano's qualities from TRIZ analysis of the customer's situation?

1 Introduction

2 Customer's Voice?

3 Linking to TRIZ

4 Finding the TRIZ-Model

5 Improving the Kano-Situation

6 Case Study

6.1 History

6.2 TRIZ Model

6.3 Printer-QFD

6.3.1 QFD focused on Product Functions

6.3.2 QFD focused on Customer's Objectives

6.3.3 QFD focused on Customer's Value

7 Conclusions

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