QFD-ID: ISQFD 2002 Symposium Programme

Path: Home > Events > ISQFD 2002 > Programme> APPLICATION OF QFD FOR IMPROVEMENT OF PRODUCT AND PROCESS IN PAKISTANI ORGANISATIONS

Tariq Ahmed Khan, Irfan Aziz Qureshi

APPLICATION OF QFD FOR IMPROVEMENT OF PRODUCT AND PROCESS IN PAKISTANI ORGANISATIONS

Track: B3

Abstract:
This study explains the basic elements of QFD and aims to prove the applicability of this theory to Pakistani organization for product & process improvement via conducting a research by doing so it attempts to show that the quality can be increased. Necessary data has been collected through questionnaires from more than 50 Pakistani companies & analyzed in the context of QFD approach. If we can apply this technique what would be possible benefits and difficulties to be faced & if we will not apply; why not? And the disadvantages.

This study also shows that QFD is a comprehensive frame work which incorporates to a certain extend other TQM tool such as FMEA, SPC, DOE, 7 New Management Tool etc. Finally in this paper, building house of quality, which is an important tool of QFD, will be presented with a case study from the process industry i.e. Pakistan Tobacco Company (PTC). This case study shows how successfully this concept can be implemented in Pakistani organizations.

Author(s):
Tariq Ahmed Khan is a Mechanical Engineer with Master of Business Administration and has more than 14 years of experience in the field of Production, Prod. Engineering and parts localization in automobile and related automobile vendor industries. Have a vast experience of Japanese Management and its implementation in Pakistan. Author of "Japanese Management" and presented paper on QFD in "The first national symposium on QFD" organized by Dokuz Eylul University in Turkey.

Irfan Aziz Qureshi is basically a Mechanical Engineer and has more than 6 years of experience in the fields of Quality Assurance and Production Management in Tobacco Industry. Has a considerable experience in the field of Total Quality Management, Statistical Process Control tools, ISO 9000, ISO 14000 and SA 8000 systems and played a lead role for certification of these systems for Pakistan Tobacco Company. Also has experience in Change Management Model - MRPII from Oliver Wight and played an active role in achieving Class-A in MRPII.