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Path: Home > Events > ISQFD 2002 > Programme> DEVELOPMENT OF A QUALITY MANAGEMENT SYSTEM ...

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José Celso Sobreiro Dias, Paulo Augusto Cauchick Miguel

DEVELOPMENT OF A QUALITY MANAGEMENT SYSTEM by Integrating ISO 9001 and QFD - Part 1: A Proposed Model

Track: E2

The certification obtained by ISO 9000 series assures that the company comprises a quality system, which provides trust for the customers when purchasing products and services. This paper discusses ISO 9001 certification by using QFD (Quality Function Deployment) as a tool for developing a quality system. Through the use of QFD, it is studied the relationship between the operational functions to achieve quality assurance and the customers' requirements to be incorporated to the product. This work aims to present an alternative to a model proposed in a previous research, which creates a framework to structure a quality management system by using QFD. The present paper proposes an improvement of such a model in which the House of Quality (HOQ) is doubled and sustained by an ISO 9000: 2000 quality management system. This work continues to analyze the relationship between the critical operational functions necessary to develop the quality assurance items. The conceptual model is presented as well as some preliminary results of its application. Since the model is rather generic, it can be adopted by other management system such as QS 9000 or ISO 14000.

José Celso Sobreiro Dias is graduated in Chemical Engineering and management. He holds an MSc in Production Engineering from UNIMEP and works as supplier manager in a company which produces electronic ceramics, transformers and surge arresters. He is and assistent professor of Faculty Accounting and Administrative Sciences of the Foundation of Teaching "Octávio Bastos ", Faculty Administrative and Accounting Sciences "Santa Lúcia" and Faculty "Professor Franco Montoro". He is also a part time PhD student in the Post-graduation Programme of Industrial Engineering at UNIMEP.

Paulo Augusto Cauchick Miguel is a Professor in the Faculty of Mechanical and Industrial Engineering at Methodist University of Piracicaba (UNIMEP). He is graduated in Industrial Engineering, holds a MSc in Mechanical Engineering from State University of Campinas, Brazil, and a PhD in Manufacturing Engineering from the School of Manufacturing and Mechanical Engineering at the University of Birmingham, UK. He was the co-founder and the first Technical Director of QFD & PDM Institute - Brazil (1999-2001). Currently, he heads the Quality Management Research Group at the UNIMEP

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