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José Celso Sobreiro Dias, Paulo Augusto Cauchick Miguel
DEVELOPMENT OF A QUALITY MANAGEMENT SYSTEM by Integrating ISO 9001 and QFD - Part 1: A Proposed Model
Track: E2
Abstract:
The certification obtained by ISO 9000 series assures that the company comprises a
quality system, which provides trust for the customers when purchasing products
and services. This paper discusses ISO 9001 certification by using QFD (Quality
Function Deployment) as a tool for developing a quality system. Through the use
of QFD, it is studied the relationship between the operational functions to
achieve quality assurance and the customers' requirements to be incorporated
to the product. This work aims to present an alternative to a model proposed
in a previous research, which creates a framework to structure a quality management
system by using QFD. The present paper proposes an improvement of such a model in
which the House of Quality (HOQ) is doubled and sustained by an ISO 9000: 2000
quality management system. This work continues to analyze the relationship between
the critical operational functions necessary to develop the quality assurance
items. The conceptual model is presented as well as some preliminary results of its
application. Since the model is rather generic, it can be adopted by other management
system such as QS 9000 or ISO 14000.
Author(s):
José Celso Sobreiro Dias is graduated in Chemical Engineering and management.
He holds an MSc in Production Engineering from UNIMEP and works as supplier manager
in a company which produces electronic ceramics, transformers and surge arresters.
He is and assistent professor of Faculty Accounting and Administrative Sciences
of the Foundation of Teaching "Octávio Bastos ", Faculty Administrative and
Accounting Sciences "Santa Lúcia" and Faculty "Professor Franco Montoro". He is
also a part time PhD student in the Post-graduation Programme of Industrial
Engineering at UNIMEP.
Paulo Augusto Cauchick Miguel is a Professor in the Faculty of Mechanical
and Industrial Engineering at Methodist University of Piracicaba (UNIMEP). He is
graduated in Industrial Engineering, holds a MSc in Mechanical Engineering from
State University of Campinas, Brazil, and a PhD in Manufacturing Engineering from
the School of Manufacturing and Mechanical Engineering at the University of
Birmingham, UK. He was the co-founder and the first Technical Director of QFD &
PDM Institute - Brazil (1999-2001). Currently, he heads the Quality Management
Research Group at the UNIMEP
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