ISQFD 2002 >
Strategic QFD: Where to now?
Prof. Dr. Yoji Akao
QFD and Knowledge Management on Health Care Service
QFD has been being utilized the world over as a concrete method for developing new products.
On the other hand, Ikujiro NONAKA proposed "Knowledge Management", on the basis of a philosophical
study he made on the mechanism of development in which Japan was successful.
The present report compares Nonaka's SECI model and QFD with each other, to indicate effectiveness
of the two methods. This comparison is made by putting conversion from tacit knowledge, as a
process of "Socialization", in correspondence to extraction of required qualities by
development of scenes from primitive data in the market, putting conversion from tacit
knowledge to explicit knowledge, as a process of "Externalization", in correspondence to
required quality development table and quality element development table by a method similar
to KJ like method, and putting conversion from explicit knowledge to explicit knowledge, as a
process of "Combination", in correspondence to quality table as conversion from the customers'
world to the world of technology. Lastly, as a process of "Internalization", as conversion from
explicit knowledge to tacit knowledge, we are presenting a process of formation of technology, through
a review of ideas by means of Q&A using Reviewed Dendrogram. While a lot of technologies are
internalized, we proposed an idea for enabling new creations by promoting re-utilization of such
technologies by means of RD, an effectiveness of QFD and SECI model was shown to apply on health care
Keywords: QFD, Knowledge Management, Health Care
Dr.Yoji Akao is Professor, Asahi University, School of Business Administration.
(1991-1994;Dean,Tamagawa University, Faculty of Engineering).
He graduated Tokyo Institute of Technology,1948 and received his Ph.D.,1964.
His membership include Member of Deming Prize Committee,1964-,Member of
International Academy for Quality,1989-, President of Japanese Society
for Quality Control,1990-1991, Chairman of Committee for Quality Month
in Japan,1995-1998 and Chairman of International Council for QFD,1997-.
He received Quality Control Literature Prize in 1960 and 1978, Deming
Prize in 1978, ASQ' Distinguished Service Medal from ASQ in 2001 and
Distinguished Service Medal from Dept.of Design Engineering/System of JS
of Mechanical Engineers in 2001.
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