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T-6: Application of Quality Tables: A pragmatic approach to introduce QFD.

Dietmar Zander, Volkswagen AG (Germany)

Half-day tutorial
Date: Wednesday, September 4   Time: 9:00 a.m. – 12.00 p.m.
Tutorial Language: English

Abstract

To introduce the QFD spirit at Volkswagen, specific quality tables (QT) are used in the quality planning process. By applying very focussed QTs, specialists and managers learn to work with the QFD spirit, and to translate the fuzzy results into concrete decisions.

During the tutorial, we will discuss following questions:
- How to prepare a QT application? How to keep the QT dimensions and focus under control? how to keep time under control?
-Participants will have the occasion to discuss their own case study, if none is provided by the participants, typical QTs from Volkswagen will serve as examples.

About Dietmar Zander

Born in 1960
Formal apprenticeship in the wholesales branch
PC Trainer
Sales Trainer
Since ten years quality methods specialist at VOLKSWAGEN AG

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